Shipping Policy for LensDefend.co.uk

Effective Date: 27/10/2024

  1. Introduction

At LensDefend, we are committed to delivering your orders quickly and securely. This Shipping Policy outlines our procedures and guidelines to ensure your satisfaction when purchasing from us.

  1. Shipping Destinations

We currently ship to the following destinations:

  • United Kingdom

Unfortunately, we are unable to ship to locations outside the UK at this time.

  1. Processing Time

Orders are processed Monday through Friday, excluding public holidays.

  • Orders placed before 1 PM: Processed on the same business day.
  • Orders placed after 1 PM: Processed the next business day.
  • General processing time: 0-2 business days.
  1. Shipping Methods and Delivery Times

We offer the following shipping options within the United Kingdom:

  • Royal Mail – 2nd Class Untracked: Delivery in 2-3 business days, £1.90.
  • Royal Mail – Tracked 24: Delivery in 1-2 business days, £3.50.

Delivery times are estimates and may vary due to unforeseen circumstances, such as extreme weather.

  1. Promotional Free Shipping

We may occasionally offer free shipping as part of a promotion or discount code. Please check our website or promotional materials for details.

  1. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email. For tracked shipping, a tracking number will be provided to monitor your shipment on the Royal Mail website.

  1. Lost or Damaged Shipments

We take every precaution to ensure your order arrives safely. If your package is lost or arrives damaged, please contact us within 7 days of the delivery date at support@lensdefend.co.uk. Include your order number and photos of any damage for faster resolution.

  1. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy.

  1. Contact Us

If you have any questions about our shipping policy, please contact us:

Thank you for choosing LensDefend!