Refunds & Return Policy for LensDefend.co.uk
Effective Date: 27/10/2024
At LensDefend.co.uk, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: Returns are accepted for items that are either unused or slightly used, provided they remain in good condition. Original packaging is appreciated but not required.
- Return Window: You have 30 days from the date of delivery to return items. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
2. Refunds
- Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
- Refund Process: If approved, your refund will be processed, and a credit will be applied to your original payment method within 10 business days.
3. Exchanges
- If you received a defective or damaged item, we will gladly replace it. Contact us at support@lensdefend.co.uk for assistance.
4. Shipping Costs
- Return Shipping: You will be responsible for paying return shipping costs unless the item was damaged or defective upon arrival.
- Non-Refundable Shipping Fees: Original shipping charges are non-refundable.
5. How to Initiate a Return
- Contact us at support@lensdefend.co.uk with your order number and reason for return. We will provide instructions on how to return your item.
If you have any questions about our return policy, please reach out to us at support@lensdefend.co.uk.
